FAQ’s

Q: Why can’t I buy everything on the web site?

A: Most of the products Dolly produces are sold under a licensing agreement with the owners of the brand, and many of those agreements do not allow us to sell products on the internet.

Q: The product I want to buy appears to be sold only at stores that I do not have near me. How can I get this product?

A: You have a few options. First you can use a search engine like Google.com to locate an on-line retailer that carries the product. You will often find specialty internet retailers that will carry the product. Also, many of the major retailers have web sites that will carry the product. Another option is to call the store that carries the product and have them take your order by phone. Many stores that are a part of a chain of stores have the ability to request a transfer of product from another store that carries the product.

Q: On the room scene picture on the bedding I bought there are pictures of other accessories that I can’t find anywhere, including on your web site. How can I buy these?

A: When the bedding is designed, many accessory items are created for presentation to the retailers, in hopes that they will carry all of the potential items. Because space is tight in many of these retail stores, we don’t receive orders for all of the products that are presented. Often times due to consumer demand, the stores will change their mind and carry the complete line. We take the picture of a fully decorated room so we are prepared when the retailers start to buy the product.

Our Returns Policy

You may return most items purchased from Dolly.com within 30 days of delivery for a full refund. We'll also pay the return shipping cost if the return is a result of our error. Please contact us either via email at weborders@Dolly.com or by phone at (888)Go-Dolly.

Problem with an Order?

If something is wrong with an order from Dolly.com, we certainly want to help you. Please contact us either via email at weborders@Dolly.com or by phone at (888)Go-Dolly.

Do you need to cancel or change an order that has not yet entered the shipping process?

Please contact us either via email at weborders@Dolly.com or by phone at (888)Go-Dolly.

Did you receive a damaged or defective item? If the item has a damaged or defective part, you may email us at weborders@Dolly.com with information about the number of items you're returning, the reason for return, and whether you would like a refund or a replacement item sent to you. You may also call us at (888)Go-Dolly.

Did you receive the wrong item or an item you didn't order? You may email us at weborders@Dolly.com with information about the number of items you're returning, the reason for return, and whether you would like a refund or a replacement item sent to you. You may also call us at (888)Go-Dolly.

Are you missing an item? Please contact us either via email at weborders@Dolly.com or by phone at (888)Go-Dolly.

Wondering where your order is? If you have not yet received your order at all and think that you should have by now, Please contact us either via email at weborders@Dolly.com or by phone at (888)Go-Dolly.